Privacy Policy

1.Who We Are

Apex Market Mentor And Advisor (Private) Limited (“Apex”, “we” or “us”) runs apexmarketmentor.com and the Services described in our Terms of Service. We decide how and why your personal data is used, and we are responsible for it.

This policy covers personal data we collect through the website, your account, payments, WhatsApp and email, and the Investor Circle. It does not cover other websites we link to; their own privacy policies apply. If you have any question about your data, contact us at info@apexmarketmentor.com or on WhatsApp +92 332 923 3924.

2.Your Choices

You decide what you share with us. Some information is needed to provide the Services: without a name, email address and contact number we cannot create your account, and without your payment details we cannot activate a package. Everything else is up to you. In particular:

• Marketing: we only send you offers or news if you have agreed to it, and you can tell us to stop at any time.
• Browser storage: you can clear or block cookies and site storage in your browser. If you do, you will be signed out and some preferences will not be remembered.
• Investor Circle: joining is optional and is part of the Investor Circle package.

3.Your Rights

You can ask us at any time to:

• access the personal data we hold about you and how we use it;
• correct data that is wrong or out of date (you can also update some details yourself on your account page);
• delete your account and personal data, unless we must keep some of it by law (see section 9); and
• withdraw your consent, for example to marketing messages.

Send your request to info@apexmarketmentor.com or on WhatsApp. We may ask you to confirm your identity first. We aim to reply within 30 days and do not charge for requests. If we cannot do what you ask, we will explain why. Withdrawing some data may mean we can no longer provide a package; if so, we will tell you before acting on the request.

4.The Personal Data We Collect

Account data

Your full name, email address, contact number and password.

Why we need it: to create your account, sign you in, recognise you when you pay or contact us, and keep your account secure.

Payment and subscription data

The package you choose, the amount, the screenshot and transfer receipt you send us (which may show your name, bank and the last digits of your account), and the start and expiry dates of your packages. We do not collect card numbers, bank passwords or PINs.

Why we need it: to confirm your payment, activate and renew your package, send reminders before it expires, issue refunds, and keep accounting records.

Communication data

The messages, voice notes and files you send us on WhatsApp or by email, and your WhatsApp name and number.

Why we need it: to answer your questions and keep a record of what was agreed.

Investor Circle data

Your WhatsApp name and phone number while you are a member of the group.

Why we need it: to add you to the group and remove you when your package ends. Other members can also see these details, as in any WhatsApp group.

Technical data

Your IP address, browser and device type, and the pages and times of your visits, which our web servers record automatically.

Why we need it: to run the website, fix problems and protect the Services and our members from fraud and abuse.

Data stored in your browser

A sign-in cookie and a few preferences stored on your own device. See section 6.

5.How We Use Your Data

We use your personal data only for these purposes:

• creating and managing your account;
• confirming payments, activating packages and giving you access to paid content;
• sending you service messages, such as payment confirmations and reminders that your package is about to expire or has expired, by WhatsApp or email;
• running the Investor Circle group;
• answering your questions and requests;
• keeping the Services secure and preventing fraud, payment abuse and sharing of paid content;
• improving our courses and the website;
• meeting our legal, tax and accounting obligations; and
• sending you offers and news, only if you have agreed to receive them.

We do not use your data to make automated decisions that have legal or similarly significant effects on you.

6.Cookies and Browser Storage

• Sign-in cookie: when you sign in, our account server sets one secure cookie that keeps you signed in. It cannot be read by scripts on the page and is used only for signing in.
• Local storage: the website stores a few things on your device, such as whether you have closed the sign-up prompt. These stay on your device and are not sent to us.
• No advertising trackers: we do not currently use advertising cookies, analytics trackers or social media pixels. If we add any, we will update this policy first.
• Fonts: our pages load fonts from Google Fonts, so your browser connects to Google, which receives your IP address.

7.Who We Share Your Data With

We never sell or rent your personal data. We share it only as follows:

• Apex staff who need it to do their work, such as confirming payments or supporting members.
• Service providers who run parts of the Services for us, such as our website host, the provider that hosts our account system, and our email provider. They may use your data only to provide their service to us.
• WhatsApp (Meta), when you message us or join the Investor Circle. WhatsApp handles that data under its own privacy policy.
• Banks, which process the transfers you make and any refunds we send.
• Professional advisers, such as our lawyers and accountants, where they need it to advise us.
• Authorities, such as courts, regulators and law enforcement, when the law requires it or to protect our rights and our members.
• A buyer or successor, if Apex’s business is merged, sold or transferred, provided they protect your data to the same standard.

8.Keeping Your Data Secure

We protect your data with encrypted (HTTPS) connections, access limited to the staff who need it, and payment records that are not publicly accessible. No system is completely secure, so please use a strong password that you do not use elsewhere. We will never ask for your password, a one-time code or your bank login details. If someone asks for them in our name, do not share them and let us know.

9.How Long We Keep Your Data

• Account data: while your account is open. If you close your account, or it has not been used for 3 years, we delete it, except for anything we must keep by law.
• Payment records: for as long as tax and accounting laws require.
• WhatsApp and email messages: for as long as needed to support you and to settle any payment or refund question, and then deleted.
• Technical logs: for a short time, unless we need them to look into a security problem.

We may keep data for longer where it is needed to establish, exercise or defend a legal claim.

10.Children

The Services are meant for adults. Young people under 18 may use them only with the consent of a parent or legal guardian. If you believe a child has given us personal data without that consent, contact us and we will delete it.

11.Other People’s Data

If you give us someone else’s personal data, for example when you pay on behalf of a family member, you confirm that they have agreed to it being shared with us and used as described in this policy.

12.Changes to This Policy

We may update this policy when our Services or the law change. The updated policy will be posted on this page with a new “Updated as of” date. If we make important changes, such as using your data for a new purpose, we will tell you by email or WhatsApp before they apply.

13.Contact Us

For any question or request about your personal data, contact us at info@apexmarketmentor.com or on WhatsApp +92 332 923 3924. Our office hours are Monday to Saturday, 9:00 AM to 7:00 PM (PKT).